Why am I not Receiving the Document I Sent to Myself?

Automatic Inbox Placement

If you send a document from your own email address to the same email address, the E-Sign platform automatically recognises this and places the document directly into your E-Sign inbox on your dashboard. This feature is designed to streamline your workflow and reduce unnecessary email notifications, as the system assumes you are aware of the action you’ve taken.

No Email Notification Sent

Since the document is placed directly in your E-Sign inbox, the platform does not send an email notification for this transaction. This helps to avoid cluttering your inbox with notifications that may not be necessary when you’re both the sender and the recipient.

Testing the E-Sign Platform

If you would like to test the E-Sign platform’s full functionality, including the email notification system, we recommend using a different browser and an alternative email address. This will allow you to simulate the experience of sending a document to another recipient and observe how the platform handles document delivery and notifications.

Experience the Full Capabilities

By testing with a different email address, you can fully explore and understand the capabilities of the E-Sign platform in a realistic scenario. This approach ensures you gain a comprehensive view of how the system functions in a typical user environment.